A message from our Managing Director:
As I am sure you are aware, there has been a massive impact stemming from the COVID-19 (Coronavirus) Pandemic. I have been keeping a very close eye on this situation as it has developed, and following the Governor’s Proclamation yesterday, felt it was time for us to reach out to you and update you with what our plan is moving forward in this time of uncertainty.
First, our number one priority is to ensure that we remain available, flexible, and understanding of the potential situations arising from the COVID-19 outbreak. It has always been my number one priority to have KNM Productions be the easiest, and most stress-free part of your big day; and here are the steps we are taking to ensure that we remain flexible and stress-free in planning for your big day.
- We have decided to shorten the down-payment refund deadline from 90 days, to 30 days prior to your event. This will remain effective for all events booked until July 1, 2020.
- In addition, we have decided that if you would like to reschedule your event, we will waive the fee for the process of changing dates. However, this matter is subject to availability of previously scheduled events. This will remain effective for all events booked until July 1, 2020.
- In an abundance of caution for you and the KNM Productions Team, we will NOT be doing any in-person meetings, event consulting, or other general services until at least May 1, 2020. Any engagements that have been scheduled to take place in this timeframe will be rescheduled and you will be reached out to early next week to either reschedule or plan a virtual call.
We know that this is a difficult time; unprecedented times call for unprecedented measures, and this is certainly unprecedented. In this time, it is more important, now than ever, to remain calm and vigilant; we are all in this together and I would encourage everyone to check in with family, with friends, and with loved ones in this time of displacement and uncertainty.
In closing, I want you to know that just because we may be at a distance, we are still here to ensure that you have the most incredible wedding day that you will remember and cherish the rest of your life. Through all of this, Kinsey and I are here on behalf of the team and are more than happy to assist you through any questions, comments, or concerns you may have moving forward. I also want to say thank you, to any of our clients that may be on the frontlines of this pandemic, our nurses, our truck drivers, our food-deliverers, and all the jobs in between that may go unrecognized, we appreciate you.
Take care. Sincerely,
Nicholas W. Miller
Managing Director and Owner of KNM Productions
P.S. I have included links to the CDC and Iowa Department of Public Health in case you are in need of resources or more information.
CDC: https://www.cdc.gov/coronavirus/2019-nCoV/index.html Iowa Department of Public Health: https://idph.iowa.gov/Emerging-Health-Issues/Novel-Coronavirus